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Privacy Policy

 

Last updated: August 24, 2026

North Area Volunteer Ambulance Corps (“NAVAC,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how information is collected, used, shared, and protected when you visit or make a purchase through the NAVAC Training Store.

Information We Collect

We may collect information that you provide when you:

  • Create an account

  • Register for a course

  • Complete a purchase

  • Contact NAVAC

  • Request assistance or an accommodation

  • Subscribe to training-related communications

This information may include your name, mailing address, email address, telephone number, account credentials, billing information, course selections, attendance information, certification details, and communications with NAVAC.

Payment Information

Payments may be processed by a third-party payment provider. Payment-card information is transmitted to the payment provider for authorization and processing.

NAVAC may receive limited transaction information, such as the purchaser’s name, billing information, payment status, transaction number, and amount paid. Payment providers maintain their own privacy and security practices.

How We Use Information

NAVAC may use collected information to:

  • Process course registrations and payments

  • Create and manage Training Store accounts

  • Send confirmations, reminders, schedule changes, and course instructions

  • Verify course eligibility and prerequisites

  • Maintain attendance and certification records

  • Issue or verify completion documents

  • Respond to questions and support requests

  • Provide requested accommodations

  • Prevent fraud, misuse, and security incidents

  • Maintain and improve the Training Store

  • Comply with legal, regulatory, and certification requirements

Information Shared with Others

NAVAC may share information when reasonably necessary with:

  • Payment processors

  • Website, hosting, and technology providers

  • Course instructors and authorized NAVAC personnel

  • Certification organizations

  • Vendors assisting with registration, communications, or recordkeeping

  • Government agencies or other parties when required by law

These parties should receive only the information reasonably necessary to perform their services or meet applicable requirements.

NAVAC does not sell or rent personal information for marketing purposes.

Cookies and Website Information

The Training Store may use cookies and similar technologies to maintain login sessions, remember shopping-cart contents, support checkout, improve site functionality, and help protect the website.

Your browser may allow you to block or delete cookies. Certain Training Store features may not function correctly if required cookies are disabled.

The website may also collect technical information such as browser type, device type, IP address, pages visited, referring page, and approximate access time.

Training and Certification Records

NAVAC may retain registration, attendance, examination, skills-performance, and certification records when required for operational, legal, financial, insurance, or certifying-organization purposes.

Information may be provided to an applicable certifying organization when necessary to issue, maintain, or verify a credential.

Information Concerning Minors

When registration involves a minor, a parent or legal guardian should provide the requested information and complete any required consent documentation.

NAVAC does not knowingly request more information about a minor than is reasonably necessary to administer the applicable program.

Data Security

NAVAC uses reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should notify NAVAC if they believe their account has been accessed without authorization.

Data Retention

NAVAC retains personal information for as long as reasonably necessary to provide services, maintain required training and financial records, resolve disputes, enforce agreements, and comply with applicable legal or certification requirements.

Information that is no longer required may be deleted, anonymized, or securely disposed of.

Your Choices

You may contact NAVAC to request that we:

  • Correct inaccurate contact or account information

  • Update your communication preferences

  • Review a privacy-related concern

  • Close your Training Store account, subject to recordkeeping requirements

Some training, certification, payment, or legal records may need to be retained even after an account is closed.

External Links

The Training Store may contain links to third-party websites. NAVAC is not responsible for the privacy practices, content, or security of websites operated by others.

Changes to This Policy

NAVAC may revise this Privacy Policy to reflect changes in its services, technology, or legal obligations. The updated policy will be posted on the Training Store with a revised “Last updated” date.

Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

North Area Volunteer Ambulance Corps
603 North Main Street
North Syracuse, New York 13212
Telephone: (315) 458-7514
Email: acaza@navac.org